One week (7 days). We do not offer rentals of one to a few days.

Send us the web form or a LINE message with the car class, your dates and where you are staying. We reply with a quote within one business day.

Drivers must be 21 or older and have held a licence for at least one year.

Yes, depending on availability. For an extension, contact us before the return date. If you extend without telling us, insurance may not apply.

One of the following:
• An International Driving Permit issued under the 1949 Geneva Convention, together with your home licence
• A licence from Switzerland, Germany, France, Belgium, Monaco or Taiwan, with an official Japanese translation
These can be used for up to one year from the date you enter Japan, and only while the licence itself is valid. Permits issued under other conventions, such as the 1968 Vienna Convention, cannot be used in Japan. Please check the National Police Agency page for the latest rules, or read our licence guide.

Your licence documents and your passport. Every driver must show their licence.

Only the drivers named in the contract. Two drivers are included; a third driver costs ¥4,400.

Consumption tax, car insurance (unlimited third-party cover), vehicle tax, inspections and roadside assistance. Fuel, parking and expressway tolls are not included.

By credit card or bank transfer, before the rental starts. We do not accept cash.

3,000 km per month or 700 km per week. Extra kilometres cost ¥10 each. With unlimited mileage (¥5,500 per month / ¥2,200 per week), there is no limit.

There is no cancellation fee, but unused days are not refunded.

20% of the basic fee 9–4 days before the rental, 30% 3–1 days before, and 50% on the day. If you do not arrive or contact us within one hour of the start time, the booking is cancelled.

Yes, every car is 4WD.

Winter tyres (studless) are an option. This winter, they cost a flat ¥20,000 however many months you rent, for rentals starting 1 November 2026 to 31 March 2027. We fit them before delivery. See our winter driving guide.

No. Children under 6 must use a child seat by law, so please bring your own.

Yes. Tell us how many people and how much gear you have, and we will suggest a car that fits.

Yes, anywhere in Nagano, including Hakuba, Shiga Kogen, Nozawa Onsen and Karuizawa. For individual customers the fee depends on distance, and we include it in your quote. Delivery to Tokyo is ¥55,000 per trip.

Please ask us. Airports and areas outside Nagano and Tokyo are quoted separately.

Between 9:00 and 18:00. We can also deliver on weekends and holidays if you book in advance.

Yes, anywhere in Japan. The mileage limit still applies unless you add unlimited mileage.

Move to a safe place, call the police (110), then call us. You must report every accident to the police, or insurance will not apply. See Insurance and protection and our guide to CDW and NOC.

You arrange and pay for parking yourself.

Fill the tank and keep the receipt, remove your belongings, and check the car for damage with our staff. We can also collect the car from your accommodation.