Insurance and protection
Car insurance is included in every rental at no extra cost.
Insurance included in every rental
Collision damage waiver and non-operation charge
Collision damage waiver (CDW) — required
CDW costs ¥20,000 per month and is required for every rental. With CDW, you pay no excess for property damage or damage to the rental car.
Non-operation charge (NOC)
If the car is damaged, you pay an NOC to cover the time the car cannot be rented out. The NOC applies even with CDW.
Car returned in a drivable condition: ¥50,000
Car not drivable: ¥100,000 (towing costs are charged separately)
What is the NOC? Read our guide →
When insurance does not apply
When insurance and CDW do not apply
Accidents caused by speeding, running a red light, failing to stop at a stop sign, illegal overtaking or U-turns, drink-driving, deliberate damage, or driving without a valid licence. Insurance also does not apply if the accident is not reported to the police.
Costs not covered
Punctures and tyre bursts, lost or damaged wheel caps and wheels, lost keys (including smart keys), the traffic accident certificate, towing and moving the car, stains from food, drink or pets, smoking (all cars are non-smoking), and fines for not using a child seat. Punctures, stone chips on glass and lost wheel caps can be covered with the optional PTH (¥500 per day).
Roadside assistance (included)
- Towing up to ¥300,000 per incident (about 180 km)
- Up to 30 minutes of on-site repair
- Battery jump start, help if you lock your keys in the car, and flat tyre help
- About 10 litres of fuel if you run out (you pay for the fuel)
Pulling out a car that is stuck in snow, mud or ice is not covered.
What to do after an accident
- Move to a safe place.
- Call the police (110) and, if needed, an ambulance (119). You must report every accident to the police.
- Call us. 24-hour emergency line: 0120-395-024 (Aioi Nissay Dowa Insurance)
- We arrange roadside assistance if needed.
- Check the other party’s details, however small the damage.
- Get a traffic accident certificate.
Questions about insurance?
Send us a message and we will explain the cover before you book.
You are welcome to write to us in English through our web form or LINE. We reply in Japanese, so please use a translation tool to read our reply.
Business hours: 9:00–18:00 Japan time, including weekends and holidays.